Get hold of us
Call and a person picks up. For anything urgent that is the fastest route by a wide margin, and we will often tell you what to shut off before we are on the road.
Plumbing emergencies do not check the clock, and neither do we.
Contact
Send us the details
If it is not urgent, email reaches us just as well as a phone call.
Tell us what the problem is doing and we will come back to you. Useful details: when it started, whether it is constant or comes and goes, whether one fixture is affected or several, and whether the property is on sewer or septic.
For anything urgent
Call instead. Water coming through a ceiling, sewage backing up or a gas smell should not wait for a form to be read.
Or just call
Email: bigmikesplumbing2006@yahoo.com
Hours
Open 24 hours, seven days a week. Emergency calls are answered around the clock.
Where we are
Yucaipa, California. We work across San Bernardino County, Riverside County and the eastern edge of Los Angeles County.
What happens after you call
We ask a few questions about what the problem is doing, because the answers usually tell us what to bring. Whether one fixture is affected or several, when it started, whether anything was done to the property recently. Then we give you a realistic arrival window rather than an optimistic one that slips.
On arrival the technician looks at the actual problem before quoting anything. If it needs camera work or leak detection to find, that happens first, because quoting a repair before you know what is broken is guesswork. Then you get the options, the number, and a plain explanation of what we found. Nothing starts until you say so.
If we find something beyond what you called us about, you hear about it before we touch it, not afterwards.
If it is an emergency
Call rather than email. Water coming through a ceiling, sewage backing up into fixtures, a gas smell or a supply line you cannot shut off all qualify, and all of them get worse while you wait.
When you call we will often tell you what to do in the next two minutes. Where your main shutoff is and whether it turns is the single most useful thing to know before an emergency rather than during one. If you smell gas, leave the building first and call from outside.
Know where your main water shutoff is and whether it turns. That is the single most useful thing to have worked out before an emergency rather than during one.
Before we arrive it helps to know where your main water shutoff is and whether it turns. Clearing access to the work area and putting pets somewhere else speeds things up considerably too.
Questions
If yours is not here, call and ask.
What is the fastest way to reach you?
Call (909) 888-8736. A person answers, day or night, and for anything urgent that beats a form every time.
Do you answer after hours?
Yes. We run a genuine 24-hour line rather than an answering service that takes a message until morning.
Is a quote really free?
Yes, and it follows an actual look at the problem rather than a number guessed over the phone.
Can you give a price over the phone?
For simple, well-defined jobs sometimes. For anything that needs diagnosis, a number quoted blind is a guess, and we would rather look first and give you a real figure.
Do you work on commercial property as well as homes?
Yes. Residential, commercial and industrial, including offices, apartment complexes, hotels, restaurants and plant systems.
What should I do before you arrive?
Know where your main water shutoff is and whether it turns. Clear access to the work area. If you smell gas, leave the building and call from outside.
What payment do you take?
Call and ask and we will tell you straight. You will know the cost before the work starts either way.
Tell us what it is doing
Plain language, no sales pitch, and no charge for the conversation. It is usually a short one.
Yucaipa, California · Serving San Bernardino, Riverside and eastern Los Angeles counties · Open 24 hours